Support Packages
Below our Support Packages Matrix for both Asterisk and Nagios, kindly take note that;-
- Bronze and Silver are Per Server
- Gold and Platinum are either Per Server or Per Cluster
For additional information and easy reference a Support Package Data sheet can be downloaded.
Download Asterisk Support Package Data Sheet (PDF)
Download Nagios Support Package DataSheet (PDF)
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| Support Packages |
BRONZE |
SILVER |
GOLD |
PLATINUM |
| Service Window |
Mon - Fri
09:00 - 18:00 |
Mon - Fri
09:00 - 18:00 |
Mon - Fri
09:00 - 18:00 |
Mon - Sun
24 Hours |
| Response Time |
Next Business Day |
4 Hours |
2 Hours |
2 Hours |
| Number of Support Hours |
10 |
25 |
50 |
100 |
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| E-Mail Support |
YES |
YES |
YES |
YES |
| Phone Support |
YES |
YES |
YES |
YES |
| Support via Remote Login |
YES |
YES |
YES |
YES |
| On-Site Consultancy Days / Year* |
YES |
YES |
YES |
YES |
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| IP-Phone Support |
YES |
YES |
YES |
YES |
| Administrative Support |
YES |
YES |
YES |
YES |
| Dialplan & Trunk Support |
YES |
YES |
YES |
YES |
| Fax Support |
YES |
YES |
YES |
YES |
| Network configuration guidance |
YES |
YES |
YES |
YES |
| T1/PRI and Analogue cards |
YES |
YES |
YES |
YES |
| General Troubleshooting |
YES |
YES |
YES |
YES |
| Support for Cluster |
- |
- |
YES |
YES |
| Call Centre Software Support |
- |
- |
YES |
YES |
| Proactive Monitoring IP-PBX |
- |
- |
- |
YES |
| 24 / 7 Support |
- |
Optional |
Optional |
YES |
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| Package Price (Yearly) |
MYR 1250.-
USD 350.- |
MYR 2,950.-
USD 775.- |
MYR 5,950.-
USD 1,565.- |
MYR 11,950.-
USD 3,145.- |
| 24/7 Support (Yearly) |
- |
MYR 950.-
USD 250.- |
MYR 950.-
USD 250.- |
Included |
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Additional Weekly Off-Site Backup (Yearly) |
MYR 350.-
USD 92.- |
MYR 350.-
USD 92.- |
MYR 350.-
USD 92.- |
MYR 350.-
USD 92.- |
* For support outside Klang Valley additional charges may apply for transport and lodgine
** Inbound Call Centre Software & AsterNic Stats only
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|
|
|
|
| Support Packages |
BRONZE |
SILVER |
GOLD |
PLATINUM |
| Service Window |
Mon - Fri
09:00 - 18:00 |
Mon - Fri
09:00 - 18:00 |
Mon - Fri
09:00 - 18:00 |
Mon - Sun
24 Hours |
| Response Time |
Next Business
Day |
6 Hours |
4 Hours |
2 Hours |
| Number of Support Hours |
10 |
25 |
50 |
110 |
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|
|
|
| E-Mail Support |
YES |
YES |
YES |
YES |
| Phone Support |
YES |
YES |
YES |
YES |
| Support via Remote Login |
YES |
YES |
YES |
YES |
| On-Site Consultancy |
YES |
YES |
YES |
YES |
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| Support for Nagios Add-ons |
- |
- |
YES |
YES |
| Support for Cluster |
- |
- |
YES |
YES |
| Off-Site Backup |
- |
- |
- |
YES |
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| Package Price (Yearly) |
MYR 1250.-
USD 350.- |
MYR 2,950.-
USD 775.- |
MYR 5,950.-
USD 1,565.- |
MYR 11,950.-
USD 3,145.- |
| 24/7 Support (Yearly) |
MYR 950.-
USD 250.- |
MYR 950.-
USD 250.- |
MYR 950.-
USD 250.- |
- |
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| Additional Off-Site Backup |
MYR 350.-
USD 92.- |
MYR 350.-
USD 92.- |
MYR 350.-
USD 92.- |
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- On-Site currently only available in Malaysia
- Average Exchange Rate: 1USD = ~3.6MYR
